Frequently Asked Questions
Frequently Asked Questions
Welcome to Clear Century’s FAQ page.
We value transparency, professionalism, and mutual respect in every business relationship. Please review the sections below before reaching out — and if your question isn’t addressed here, contact us at hello@clearcentury.com.
Product Development & Submissions
Q: Can I pitch a product or concept to Clear Century?
A: We’re always open to innovation — but please note that unsolicited product submissions are not guaranteed a response. If you have a product or concept you believe aligns with our values and portfolio, you may email a short overview to hello@clearcentury.com.
If there’s interest or alignment, a team member will reach out. Please do not send confidential, proprietary, or sensitive materials without a formal NDA in place.
Orders, Returns & Payments
Q: What are your return policies for wholesale or B2B orders?
A: All B2B and wholesale orders are considered final unless otherwise agreed upon in writing. We do not accept returns on bulk, custom, or private-label purchases unless the product is defective or materially non-conforming.
Q: What are your payment terms for large or custom orders?
A: Orders over $2,500 or any custom/private label production require a 50% deposit upfront, with the balance due prior to shipment unless alternate terms are pre-approved in writing.
Q: Do you offer credit terms or net payment schedules?
A: Limited net terms may be available for qualified, repeat partners with a signed agreement and approved credit references. Please inquire with our finance team for evaluation.
Fulfillment & Shipping
Q: How quickly can you ship wholesale orders?
A: Standard lead times for wholesale or custom orders vary by product and volume. Most non-custom bulk orders ship within 7–10 business days. For time-sensitive opportunities, reach out to hello@clearcentury.com to confirm availability.
Q: Do you offer dropshipping or EDI integration?
A: We support B2B logistics with case-pack fulfillment, distribution center routing, and manual dropshipping where needed. EDI and ERP integrations are considered on a case-by-case basis.
Partnerships & Collaboration
Q: I’m a brand, supplier, or distributor. How do I start working with you?
A: For most SMBs and emerging vendors, the best way to initiate a relationship is through our Affiliate Program (linked in our site footer). This lets us start building trust through real business while evaluating deeper potential over time.
Q: Do you accept outside investment or acquisition proposals?
A: At this time, we’ve filled our acquisition/investment slate for the year and are not reviewing unsolicited proposals. We appreciate your understanding.
Customization & Private Label
Q: Can you support white-label or custom product runs?
A: Yes. For qualified partners, we offer custom packaging, co-branding, and private label production across select SKUs. Minimums apply and terms must be contractually agreed.
Veteran & Values-Based Business
Q: Do you prioritize veteran-owned companies or causes?
A: Yes. Clear Century Products is veteran-owned and operated. We actively prioritize working with veterans, disabled veterans, and their families wherever feasible — in hiring, supply partnerships, and charitable alignment.
Media & PR
Q: Who do I contact for interviews or press access?
A: Please direct all media inquiries to press@clearcentury.com. We’ll respond within one business day.
Still Have Questions?
Let’s talk.
📧 hello@clearcentury.com
📍 1200 17th St, Suite 1225, Denver, CO 80202